Profile

I'm a proven Systems Engineer with strong leadership skills.

In my opinion, the human capital is the most valuable asset in any company. Having this in mind I use a People Oriented/Results Driven leadership style in order to get the most out of the people I work with and keep them both, my team members and the customer, happy.

I currently lead two 24/7 teams, a Live Operations and a Tier 2 Systems Operations, that provide support to EA's Origin Platform.

I enjoy working in companies with a great work environment, challenges and the opportunity to grow. I embrace challenges and the chance to work in new projects.

In my spare time I enjoy going out with my wife and our two little pitbulls. I love sports, especially team or outdoor sports, and to play video games, the Madden and Rock Band Franchises are my favorites. I also like rock music, chess, action movies and mathematics.

Interests

Linux, Python, Distribuited Systems, Videogames, Chess, Sports, Big Data, Mathematics.

Technical Skills

My skills are focused mainly in the management of large scale distribuited systems, powered by 6 years of experience as a Systems Operations Engineer.

UNIX/Linux Systems Experience
TCP/IP Networking Knowledge
Troubleshooting
Zabbix, Nagios, Graphite, Cacti
Programming and Scripting Skills
SQL Databases
NoSQL Databases
AWS, KVM, Xen.
Chef, Jenkins, Kibana
Team Leadership
24x7 Operations
ITIL
Incident Management
Problem Management
Knowledge Management
Change Management
Project Management

Work Experience

Systems Engineer - Electronic Arts, Contractor

Softtek, 2010 - 2011

I was part of the Global Online Studio 24/7 Team, providing Tier 1 Support to the Online and Multiplayer Services of Electronic Arts video games for PC, PS3 and Xbox 360.

My responsibilities included:

  • Be aware of the internal monitoring tools to detect events and incidents.
  • Collaborate with different IT and Application Teams all over the world to troubleshoot and solve production outages.
  • Execute scheduled maintenances.
  • Triage, escalate and resolve incoming support requests

Sr. Systems Engineer - Electronic Arts, Contractor

Softtek, 2011 - 2013

Still in the Global Online Studio 24/7 Team, I was promoted to Senior Systems Engineer. Besides my previous responsibilities, I also acquired Tier 2 Support activities such as:

  • Develop and implement new scripts to be used with our monitoring to collect metrics to help with the early detection of incidents.
  • Develop scripts to automate the delivery of systems like Hadoop, MySQL, Web Servers and custom made systems.
  • Debug core dump files of custom made systems and escalate to the proper Development Team according to the results of the analysis.
  • Integrate, Build and Deploy Online Game Servers written in C++ using tools like Perforce, Nant, make, and fabric.
  • Served as the Point of Contact between the Online Studio, Development Game and IT teams during the preparation and launch of FIFA Manager2013.
  • Provision the required infrastructure for the online services related to FM13.
  • Provide technical leadership to technical resources and customers to meet project deadlines and ensure to meet the project objectives.
  • Consult and mentor technical resources about concerning methods, procedures and best practices to be used for troubleshooting, monitoring or any other support activity.
  • Communicate issues and status information to the Service Leader and Project Director concerning support activities.
  • Ensure all project documentation is complete, accurate, and current.
  • Plan, schedule, and coordinate activities such as migrations, maintenance or deployments.
  • Create weekly and daily reports of outages.

Systems Operations Lead - Electronic Arts, Origin 24/7

Softtek, 2013 to date

After three years of good performance, I received the opportunity to lead a team. As the Leader of the 24/7 Support Team in charge of the Electronic Arts OriginTM Store, my main responsibilities are:

  • Work together with the Service Delivery Manager and the Business Relationship Manager to identify the customer CTQs in order to define the Availability, Capacity and Continuity of the Service.
  • Define the Staffing Strategy to form a cross functional team capable of carrying out the daily activities of the Project.
  • Define and execute the KT Plan and Ramp up Process to start the daily operation activities before the deadline established by the customer.
  • Ensure that all day-to-day operational activities are carried out in a timely and reliable way.
  • Carry out meetings with the customer to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented.
  • Plan and execute Maintenances and Deployments with minimum disruption to IT services.
  • Make sure the Service Level Agreements defined in the Statement of Work are met.
  • Ensure the Project is in compliance with the Company Processes and Best Practices.
  • Provide guidance and Technical Leadership to the rest of the Team.
  • Day to day Operations activities such as review and improve the current monitoring, troubleshooting of incidents, deployments, scripting, etc.

Education

Universidad CUGS

I graduated as a Bachelor of Engineering in Computer Systems at the CUGS University



Instituto Politecnico Nacional

I coursed the Telematics Engineering program at the Interdisciplinary Professional Unit in Engineering and Advanced Technologies (UPIITA) but I didn't get a grade

Extracurricular Activities
  • Co-organizer of the first Robot War National Contest.
  • Workshops Coordinator in the Second Engineering and Advanced Technologies National Congress.
  • Secretary and Vice President of the IEEE Student Branch




  • RedHat Certified System Administrator, (License 130-015-860)
  • ITIL v3 Foundation
  • ISO 20000 Awareness
  • Communication to Lead Action

Philosophy

The computer systems are adopting the Internet and the Cloud as a base for their development, this is a fact well known. Which may be unknown by many is that there is a team working in the trenches to guarantee the service uptime of those systems. The Operations Team is the responsible for guarantying that the service is fully available all time. Being part of the Systems Operations Team is not just a job, but a great responsibility and a passion. The job has evolved through the years. The new methods of gathering, storing, analyzing and visualizing information had led us to the early detection of incidents which give us the chance to guarantee the highest uptime possible and reducing the human effort by adopting these new techniques.

Achievements

  • Promoted to Senior Operations Engineer after a year of employment at Softtek.
  • Received a Voice of The Customer Award as a recognition of my efforts and the quality of my work at Softtek.
  • Promoted to 24/7 Operations Leader Engineer after three years of employment at Softtek.
  • Received a Voice of the Management award as an acknowledgment of my participation in the planning and kick-off activities of a Tier 2 Operations 24/7 project at Softtek.

Contact

I have a Twitter account to post about general stuff and I try to keep my linkedin profile updated. Below are the links to my accounts in case you want to reach me out or to stay in touch


Email: cesar [at] cesargama.mx
Location: Aguascalientes, Mexico
Download my resume:


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